Influence Of Outpatient Registration Services On Satisfaction Of Patient In General Hospital Fl. Tobing City Of Sibolga 2020


Benri Situmorang


Quality health services are health services that can satisfy every service user in accordance with the level of satisfaction of the average population and its implementation in accordance with the standards of the professional code of ethics that have been set. However, enhancing patient satisfaction in low-income settings is very challenging due to the inadequacy of resources as well as low health literacy among patients [1]. This study aims to determine the effect of outpatient registration services on patient satisfaction at the General Hospital F.L Tobing Sibolga City. This type of research is quantitative descriptive research. The population in this study were all outpatients who came for treatment at the time of the study, the number of patients seeking treatment per day was 450 people at the F.L.Tobing Hospital, Sibolga City in 2020 and a sample of 45 people. Methods of data analysis by means of univariate analysis and bivariate analysis.


How to Cite
Situmorang, B. (2021) “Influence Of Outpatient Registration Services On Satisfaction Of Patient In General Hospital Fl. Tobing City Of Sibolga 2020”, Science Midwifery, 10(1, October), pp. 36-40. Available at: (Accessed: 15October2021).


[1] M. Adhikari, N. R. Paudel, S. R. Mishra, A. Shrestha, and D. P. Upadhyaya, “Patient satisfaction and its socio-demographic correlates in a tertiary public hospital in Nepal: a cross-sectional study,” BMC Health Serv. Res., vol. 21, no. 1, pp. 1–11, 2021, doi: 10.1186/s12913-021-06155-3.
[2] L. L. Hu, H. Ding, S. Liu, Z. Wang, G. Hu, and Y. Liu, “Influence of patient and hospital characteristics on inpatient satisfaction in China’s tertiary hospitals: A cross-sectional study,” Heal. Expect., vol. 23, no. 1, pp. 115–124, 2020, doi: 10.1111/hex.12974.
[3] N. Puri, A. Gupta, A. K. Aggarwal, and V. Kaushal, “Outpatient satisfaction and quality of health care in North Indian medical institute,” Int. J. Health Care Qual. Assur., vol. 25, no. 8, pp. 682–697, 2012, doi: 10.1108/09526861211270631.
[4] N. Asamrew, A. A. Endris, and M. Tadesse, “Level of Patient Satisfaction with Inpatient Services and Its Determinants: A Study of a Specialized Hospital in Ethiopia,” J. Environ. Public Health, vol. 2020, 2020, doi: 10.1155/2020/2473469.
[5] D. Cronie et al., “Are midwives in the netherlands satisfied with their jobs? a systematic examination of satisfaction levels among hospital and primary-care midwives in the netherlands,” BMC Health Serv. Res., vol. 19, no. 1, pp. 1–11, 2019, doi: 10.1186/s12913-019-4454-x.
[6] R. Meng et al., “Evaluation of patient and medical staff satisfaction regarding health care services in Wuhan public hospitals,” Int. J. Environ. Res. Public Health, vol. 15, no. 4, pp. 1–18, 2018, doi: 10.3390/ijerph15040769.
[7] D. M. Geberu, G. A. Biks, T. Gebremedhin, and T. H. Mekonnen, “Factors of patient satisfaction in adult outpatient departments of private wing and regular services in public hospitals of Addis Ababa, Ethiopia: A comparative cross-sectional study,” BMC Health Serv. Res., vol. 19, no. 1, pp. 1–14, 2019, doi: 10.1186/s12913-019-4685-x.
[8] H.-S. Ham, E. H. Peck, H. S. Moon, and H.-A. Yeom, “Predictors of Patient Satisfaction with Tertiary Hospitals in Korea,” Nurs. Res. Pract., vol. 2015, pp. 1–6, 2015, doi: 10.1155/2015/749754.
[9] L. Hu, B. P. Zhou, S. Liu, Z. Wang, and Y. Liu, “Outpatient satisfaction with tertiary hospitals in China: The role of sociodemographic characteristics,” Int. J. Environ. Res. Public Health, vol. 16, no. 19, 2019, doi: 10.3390/ijerph16193518.
[10] L. Ke et al., “Outpatients’ satisfaction in the context of 10 years of health-care reform: A cross-sectional study of tertiary hospitals in shiyan, China,” Patient Prefer. Adherence, vol. 14, pp. 191–202, 2020, doi: 10.2147/PPA.S233472.
[11] C. Cui, X. Zuo, Y. Wang, H. Song, J. Shi, and K. Meng, “A comparative study of patients’ satisfaction with different levels of hospitals in Beijing: Why do patients prefer high-level hospitals?,” BMC Health Serv. Res., vol. 20, no. 1, pp. 1–12, 2020, doi: 10.1186/s12913-020-05507-9.
[12] J. Fang, L. Liu, and P. Fang, “What is the most important factor affecting patient satisfaction – A study based on gamma coefficient,” Patient Prefer. Adherence, vol. 13, pp. 515–525, 2019, doi: 10.2147/PPA.S197015.
[13] S. M. Kleefstra, R. B. Kool, L. C. Zandbelt, and J. C. J. M. De Haes, “An instrument assessing patient satisfaction with day care in hospitals,” BMC Health Serv. Res., vol. 12, no. 1, 2012, doi: 10.1186/1472-6963-12-125.