Satisfaction Of Fp Accepters With Fp Services At Rice Basah Puskesmas, Pangkalan Susu Subdistrict In 2021

Abstract

Satisfaction is a level of patient feeling that arises as a result of the performance of health services that he gets after the patient compares with what he expects, especially family planning services. Family planning services aim to create quality families through planning the number of families in a planned manner. This study aims to identify the satisfaction of family planning acceptors with family planning services in the area of the Beras Basah Health Center, Langkat Regency which is assessed from five aspects of the quality of health services, namely reality, reliability, responsiveness, assurance and counseling. This study uses a descriptive design with a sample of 73 people, sampling through accidental sampling technique. The study was conducted from February to April 2010. Data was collected using a questionnaire as a research instrument to measure the satisfaction of family planning acceptors with family planning services in the area of the Beras Basah Health Center, Langkat Regency. In this study, the data were analyzed descriptively and presented in the form of frequency and percentage distribution tables. The results showed that of the 73 respondents, there were 47% of acceptors who had a high level of satisfaction, 52% of acceptors who had a moderate level of satisfaction and 1% of acceptors who had a low level of satisfaction with family planning services in the area of the Beras Basah Health Center, Langkat Regency, especially in the aspect of responsiveness and counseling. The implications of this research in terms of the implementation of family planning services carried out by midwives need to be improved again in order to achieve a sense of satisfaction for the acceptors with the services provided.