Experiences of Violence and Treatment Of Aggression That Nurses Experience And See By Nurses In The Workplace: Literature Review
DOI:
https://doi.org/10.35335/midwifery.v10i4.697Keywords:
Aggresion, Nurse experience, Pressure, ViolenceAbstract
Nurses are one of the health workers who are at risk of experiencing violence. In the last 10 years there has been a 110% spike in the rate of violent injuries to health care workers. Violence in the workplace can disrupt interpersonal relationships, damage people's self-esteem, affect physical and mental health and well-being, so that it will have an impact on the quality of care. This literature review uses a narrative review design which aims to find out the nurses' experiences of violence and aggressive treatment that have been experienced and seen. The article search method used the CINAHL database, PubMed database, and Science direct. The inclusion criteria for the articles used are articles with full text availability; in English and Indonesian, published in 2013-2022, are quantitative and qualitative research. Research respondents are nurses, and discuss the experiences of nurses against violence and aggressive treatment. In the article search, 12 articles were found that met the inclusion and exclusion criteria. Nurses' experiences regarding violence and aggression include physical, non-physical, emotional, psychological, and sexual violence. Nurses can be victims or perpetrators. One of the consequences of violence against nurses, one of which has an impact on a decrease in work. The physical violence experienced by nurses included being cornered, beaten, punched, bitten, stoned, grabbed, kicked, spat on, strangled, and threatened with sharp weapons. At the same time, non-physical violence against nurses more often took the form of verbal violence.
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References
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Ferrara, K. L., Davis-Ajami, M. L., Warren, J. I., & Murphy, L. S. (2017). De-Escalation Training to Medical-Surgical Nurses in the Acute Care Setting. Issues in Mental Health Nursing, 38(9), 742–749. https://doi.org/10.1080/01612840.2017.1335363
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Kowalczuk, K., & Krajewska-Kułak, E. (2017). Patient aggression towards different professional groups of healthcare workers. Annals of Agricultural and Environmental Medicine : AAEM, 24(1), 113–116. https://doi.org/10.5604/12321966.1228395
Las Hayas, C., Izco-Basurko, I., Fullaondo, A., Gabrielli, S., Zwiefka, A., Hjemdal, O., Gudmundsdottir, D. G., Knoop, H. H., Olafsdottir, A. S., Donisi, V., Carbone, S., Rizzi, S., Mazur, I., Krolicka-Deregowska, A., Morote, R., Anyan, F., Ledertoug, M. M., Tange, N., Kaldalons, I., … Arnfjord, U. B. (2019). UPRIGHT, a resilience-based intervention to promote mental well-being in schools: Study rationale and methodology for a European randomized controlled trial. BMC Public Health, 19(1), 1–10. https://doi.org/10.1186/s12889-019-7759-0
Mansourian, M., Faghihi, M., Farshad, A., Abhari, M., & Azadi, N. (2020). The Components of Workplace Violence against Nurses from the Perspective of Women Working in a Hospital in Tehran: A Qualitative Study. https://doi.org/10.21203/rs.3.rs-51312/v1
Roche, M., Diers, D., Duffield, C., & Catling-Paull, C. (2010). Violence Toward Nurses, the Work Environment, and Patient Outcomes. Journal of Nursing Scholarship, 42(1), 13–22. https://doi.org/https://doi.org/10.1111/j.1547-5069.2009.01321.x
Schlup, N., Gehri, B., & Simon, M. (2021). Prevalence and severity of verbal, physical, and sexual inpatient violence against nurses in Swiss psychiatric hospitals and associated nurse-related characteristics: Cross-sectional multicentre study. International Journal of Mental Health Nursing, 30(6), 1550–1563. https://doi.org/10.1111/inm.12905
Schultze-Krumbholz, A., Schultze, M., Zagorscak, P., Wölfer, R., & Scheithauer, H. (2016). Feeling cybervictims’ pain-The effect of empathy training on cyberbullying. Aggressive Behavior, 42(2), 147–156. https://doi.org/10.1002/ab.21613
Sharifi, S., Shahoei, R., Nouri, B., Almvik, R., & Valiee, S. (2020). Effect of an education program, risk assessment checklist and prevention protocol on violence against emergency department nurses: A single center before and after study. International Emergency Nursing, 50(June), 100813. https://doi.org/10.1016/j.ienj.2019.100813
Shdaifat, E. A., Al Amer, M. M., & Jamama, A. A. (2020). Verbal abuse and psychological disorders among nursing student interns in KSA. Journal of Taibah University Medical Sciences, 15(1), 66–74. https://doi.org/10.1016/j.jtumed.2019.12.007
Sim, I. O., Ahn, K. M., & Hwang, E. J. (2020). Experiences of Psychiatric Nurses Who Care for Patients with Physical and Psychological Violence: A Phenomenological Study. International Journal of Environmental Research and Public Health, 17(14). https://doi.org/10.3390/ijerph17145159
Smith, G. M., Ashbridge, D. M., Davis, R. H., & Steinmetz, W. (2015). Correlation between reduction of seclusion and restraint and assaults by patients in Pennsylvania’s state hospitals. Psychiatric Services (Washington, D.C.), 66(3), 303–309. https://doi.org/10.1176/appi.ps.201400185
Spelten, E., Thomas, B., O’Meara, P., van Vuuren, J., & McGillion, A. (2020). Violence against Emergency Department nurses; Can we identify the perpetrators? PloS One, 15(4), e0230793. https://doi.org/10.1371/journal.pone.0230793
Stevenson, K., Jack, S., O’Mara, L., & LeGris, J. (2015). Registered nurses’ experiences of patient violence on acute care psychiatric inpatient units: An interpretive descriptive study. BMC Nursing, 14. https://doi.org/10.1186/s12912-015-0079-5
Xing, K., Jiao, M., Ma, H., Qiao, H., Hao, Y., Li, Y., Gao, L., Sun, H., Kang, Z., Liang, L., & Wu, Q. (2015). Physical Violence against General Practitioners and Nurses in Chinese Township Hospitals: A Cross-Sectional Survey. PloS One, 10(11), e0142954. https://doi.org/10.1371/journal.pone.0142954
Yosep, I., Hikmat, R., & Mardhiyah, A. (2022). Types of Nursing Intervention to Reduce Impact of Bullying and Aggression on Nurses in the Workplace. In Healthcare (Vol. 10, Issue 8). https://doi.org/10.3390/healthcare10081463
Yosep, I., Lindayani, L., & Mediani, H. S. (2021). Mental Health Nurses in Indonesia: A Cross-sectional Survey of Workplace Violence and its Associated Factors. Mental Health Nurses in Indonesia Pacific Rim Int J Nurs Res, 25(4), 614–625.
Yosep, I., Mediawati, A. S., & Mardhiyah, A. (2022). Experiences of Aggressive Behavior Patient after Physical Restraint in Mental Hospital, A Qualitative Study . Jurnal Keperawatan Komprehensif (Comprehensive Nursing Journal), 8(2 SE-Articles). https://doi.org/10.33755/jkk.v8i2.361
Zhang, S.-E., Liu, W., Wang, J., Shi, Y., Xie, F., Cang, S., Sun, T., & Fan, L. (2018). Impact of workplace violence and compassionate behaviour in hospitals on stress, sleep quality and subjective health status among Chinese nurses: a cross-sectional survey. BMJ Open, 8(10), e019373. https://doi.org/10.1136/bmjopen-2017-019373
Asi Karakaş, S., & Okanli, A. E. (2015). The Effect of Assertiveness Training on the Mobbing That Nurses Experience. Workplace Health and Safety, 63(10), 446–451. https://doi.org/10.1177/2165079915591708
Berry, P. A., Gillespie, G. L., Gates, D., & Schafer, J. (2012). Novice Nurse Productivity Following Workplace Bullying. Journal of Nursing Scholarship, 44(1), 80–87. https://doi.org/https://doi.org/10.1111/j.1547-5069.2011.01436.x
Boafo, I. M. (2016). “…they think we are conversing, so we don’t care about them…†Examining the causes of workplace violence against nurses in Ghana. BMC Nursing, 15, 68. https://doi.org/10.1186/s12912-016-0189-8
Demarzo, M. M. P., Cebolla, A., & Garcia-Campayo, J. (2015). The implementation of mindfulness in healthcare systems: a theoretical analysis. General Hospital Psychiatry, 37(2), 166–171. https://doi.org/10.1016/j.genhosppsych.2014.11.013
Engelbrecht, M. C., Heunis, J. C., & Kigozi, N. G. (2021). Post-traumatic stress and coping strategies of south african nurses during the second wave of the covid-19 pandemic. International Journal of Environmental Research and Public Health, 18(15). https://doi.org/10.3390/ijerph18157919
Fallahi-Khoshknab, M., Oskouie, F., Najafi, F., Ghazanfari, N., Tamizi, Z., & Afshani, S. (2016). Physical violence against health care workers: A nationwide study from Iran. Iranian Journal of Nursing and Midwifery Research, 21(3), 232–238. https://doi.org/10.4103/1735-9066.180387
Ferrara, K. L., Davis-Ajami, M. L., Warren, J. I., & Murphy, L. S. (2017). De-Escalation Training to Medical-Surgical Nurses in the Acute Care Setting. Issues in Mental Health Nursing, 38(9), 742–749. https://doi.org/10.1080/01612840.2017.1335363
Ferrari, R. (2015). Writing Narrative Style Literature Reviews. Medical Writing, 24(4), 230–235. https://doi.org/ttps://doi.org/10.1179/204748 0615z.000000000329
Hall, L. H., Johnson, J., Watt, I., Tsipa, A., & O’Connor, D. B. (2016). Healthcare staff wellbeing, burnout, and patient safety: A systematic review. PLoS ONE, 11. https://doi.org/10.1371/journal.pone.0159015
Hassan, E., Amein, N., & Ahmed, S. (2020). Workplace violence against nurses at Minia district hospitals. Journal of Health Sciences. https://doi.org/10.17532/jhsci.2020.865
Hassan, R. H., Eldegla, H., Elmorsy, F., & Eldars, W. M. (2017). Clinical and microbiological characteristics of healthcare-associated infections in a tertiary care pediatric hospital. Egyptian Pediatric Association Gazette, 65(4), 127–131. https://doi.org/https://doi.org/10.1016/j.epag.2017.09.001
Hutchinson, M., Vickers, M. H., Wilkes, L., & Jackson, D. (2010). A typology of bullying behaviours: the experiences of Australian nurses. Journal of Clinical Nursing, 19(15–16), 2319–2328. https://doi.org/https://doi.org/10.1111/j.1365-2702.2009.03160.x
Johnsen, G. E., Morken, T., Baste, V., Rypdal, K., Palmstierna, T., & Johansen, I. H. (2020). Characteristics of aggressive incidents in emergency primary health care described by the Staff Observation Aggression Scale - Revised Emergency (SOAS-RE). BMC Health Services Research, 20(1), 33. https://doi.org/10.1186/s12913-019-4856-9
Koh, W. M. S. (2016). Management of work place bullying in hospital: A review of the use of cognitive rehearsal as an alternative management strategy. International Journal of Nursing Sciences, 3(2), 213–222. https://doi.org/https://doi.org/10.1016/j.ijnss.2016.04.010
Kowalczuk, K., & Krajewska-Kułak, E. (2017). Patient aggression towards different professional groups of healthcare workers. Annals of Agricultural and Environmental Medicine : AAEM, 24(1), 113–116. https://doi.org/10.5604/12321966.1228395
Las Hayas, C., Izco-Basurko, I., Fullaondo, A., Gabrielli, S., Zwiefka, A., Hjemdal, O., Gudmundsdottir, D. G., Knoop, H. H., Olafsdottir, A. S., Donisi, V., Carbone, S., Rizzi, S., Mazur, I., Krolicka-Deregowska, A., Morote, R., Anyan, F., Ledertoug, M. M., Tange, N., Kaldalons, I., … Arnfjord, U. B. (2019). UPRIGHT, a resilience-based intervention to promote mental well-being in schools: Study rationale and methodology for a European randomized controlled trial. BMC Public Health, 19(1), 1–10. https://doi.org/10.1186/s12889-019-7759-0
Mansourian, M., Faghihi, M., Farshad, A., Abhari, M., & Azadi, N. (2020). The Components of Workplace Violence against Nurses from the Perspective of Women Working in a Hospital in Tehran: A Qualitative Study. https://doi.org/10.21203/rs.3.rs-51312/v1
Roche, M., Diers, D., Duffield, C., & Catling-Paull, C. (2010). Violence Toward Nurses, the Work Environment, and Patient Outcomes. Journal of Nursing Scholarship, 42(1), 13–22. https://doi.org/https://doi.org/10.1111/j.1547-5069.2009.01321.x
Schlup, N., Gehri, B., & Simon, M. (2021). Prevalence and severity of verbal, physical, and sexual inpatient violence against nurses in Swiss psychiatric hospitals and associated nurse-related characteristics: Cross-sectional multicentre study. International Journal of Mental Health Nursing, 30(6), 1550–1563. https://doi.org/10.1111/inm.12905
Schultze-Krumbholz, A., Schultze, M., Zagorscak, P., Wölfer, R., & Scheithauer, H. (2016). Feeling cybervictims’ pain-The effect of empathy training on cyberbullying. Aggressive Behavior, 42(2), 147–156. https://doi.org/10.1002/ab.21613
Sharifi, S., Shahoei, R., Nouri, B., Almvik, R., & Valiee, S. (2020). Effect of an education program, risk assessment checklist and prevention protocol on violence against emergency department nurses: A single center before and after study. International Emergency Nursing, 50(June), 100813. https://doi.org/10.1016/j.ienj.2019.100813
Shdaifat, E. A., Al Amer, M. M., & Jamama, A. A. (2020). Verbal abuse and psychological disorders among nursing student interns in KSA. Journal of Taibah University Medical Sciences, 15(1), 66–74. https://doi.org/10.1016/j.jtumed.2019.12.007
Sim, I. O., Ahn, K. M., & Hwang, E. J. (2020). Experiences of Psychiatric Nurses Who Care for Patients with Physical and Psychological Violence: A Phenomenological Study. International Journal of Environmental Research and Public Health, 17(14). https://doi.org/10.3390/ijerph17145159
Smith, G. M., Ashbridge, D. M., Davis, R. H., & Steinmetz, W. (2015). Correlation between reduction of seclusion and restraint and assaults by patients in Pennsylvania’s state hospitals. Psychiatric Services (Washington, D.C.), 66(3), 303–309. https://doi.org/10.1176/appi.ps.201400185
Spelten, E., Thomas, B., O’Meara, P., van Vuuren, J., & McGillion, A. (2020). Violence against Emergency Department nurses; Can we identify the perpetrators? PloS One, 15(4), e0230793. https://doi.org/10.1371/journal.pone.0230793
Stevenson, K., Jack, S., O’Mara, L., & LeGris, J. (2015). Registered nurses’ experiences of patient violence on acute care psychiatric inpatient units: An interpretive descriptive study. BMC Nursing, 14. https://doi.org/10.1186/s12912-015-0079-5
Xing, K., Jiao, M., Ma, H., Qiao, H., Hao, Y., Li, Y., Gao, L., Sun, H., Kang, Z., Liang, L., & Wu, Q. (2015). Physical Violence against General Practitioners and Nurses in Chinese Township Hospitals: A Cross-Sectional Survey. PloS One, 10(11), e0142954. https://doi.org/10.1371/journal.pone.0142954
Yosep, I., Hikmat, R., & Mardhiyah, A. (2022). Types of Nursing Intervention to Reduce Impact of Bullying and Aggression on Nurses in the Workplace. In Healthcare (Vol. 10, Issue 8). https://doi.org/10.3390/healthcare10081463
Yosep, I., Lindayani, L., & Mediani, H. S. (2021). Mental Health Nurses in Indonesia: A Cross-sectional Survey of Workplace Violence and its Associated Factors. Mental Health Nurses in Indonesia Pacific Rim Int J Nurs Res, 25(4), 614–625.
Yosep, I., Mediawati, A. S., & Mardhiyah, A. (2022). Experiences of Aggressive Behavior Patient after Physical Restraint in Mental Hospital, A Qualitative Study . Jurnal Keperawatan Komprehensif (Comprehensive Nursing Journal), 8(2 SE-Articles). https://doi.org/10.33755/jkk.v8i2.361
Zhang, S.-E., Liu, W., Wang, J., Shi, Y., Xie, F., Cang, S., Sun, T., & Fan, L. (2018). Impact of workplace violence and compassionate behaviour in hospitals on stress, sleep quality and subjective health status among Chinese nurses: a cross-sectional survey. BMJ Open, 8(10), e019373. https://doi.org/10.1136/bmjopen-2017-019373
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Published
2022-09-23
How to Cite
Yosep, I. (2022) “Experiences of Violence and Treatment Of Aggression That Nurses Experience And See By Nurses In The Workplace: Literature Review”, Science Midwifery, 10(4), pp. 2767–2776. doi: 10.35335/midwifery.v10i4.697.
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