The relationship between nurse behavior, waiting time, and preoperative education with preoperative patient satisfaction central surgical installation
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Mar 16, 2024
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Abstract
In context service health , satisfaction patient be one _ indicator main in evaluate quality services provided by the house Sick . Installation service _ surgery central own role crucial in the treatment process patient before operation . Factors _ like behavior nurse , time wait , and preoperative education has identified as a number of possible factors _ influence satisfaction patients in the preoperative phase . Study This aim For know connection behavior nurse , time wait , and preoperative education with satisfaction preoperative patients in the installation surgery central . Research methods This use approach quantitative . The research location is at Patut Regional Hospital Obedient Patju , West Lombok. Respondent in research This totaling 97 people. The data collection method uses questionnaire . Research result show There is connection between behavior nurse with satisfaction patient , p This showed from r value is 0.417. Variable time wait also show There is connection with satisfaction patient , p This showed from r value is 0.624. In aspect Preoperative education also shows _ There is connection between time Wait with satisfaction patient , p This showed from r value is 0.282. Percentage satisfaction patients who are influenced by behavior nurse , time wait , and pre- operative education at the installation Central Surgery viz amounting to 51.4%, the rest 48.6 % is influenced by other variables that are not researched .
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How to Cite
Saimi, S., Menap, M. and AS, I. K. (2024) “The relationship between nurse behavior, waiting time, and preoperative education with preoperative patient satisfaction central surgical installation”, Science Midwifery, 12(1), pp. 116-126. doi: 10.35335/midwifery.v12i1.1425.
References
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Almarhabi, M., Cornish, J., Raleigh, M., & Philippou, J. (2024). Developing effective In-Service Education for intensive care nurses: Exploring the views of clinical stakeholders in the Kingdom of Saudi Arabia. Nurse Education Today, 134, 106092. https://doi.org/10.1016/j.nedt.2024.106092
Almutary, H., & Almashi, A. (2024). Preoperative Patient Education: Perceptions and Actual Practice among Nurses Working in Surgical Units. SAGE Open Nursing, 10. https://doi.org/10.1177/23779608231226090
Amankwah, O., Choong, W. W., Boakye-Agyeman, N. A., & Afrane, E. (2023). The intervening influence of the quality of health-care administrative process on the relationship between facilities management service quality and patients’ health-care experience in Ghana. Facilities, 41(13/14), 970–988. https://doi.org/10.1108/F-12-2022-0153
Ammentorp, J., Mainz, J., & Sabroe, S. (2005). Parents’ Priorities and Satisfaction With Acute Pediatric Care. Archives of Pediatrics & Adolescent Medicine, 159(2). https://doi.org/10.1001/archpedi.159.2.127
Arikunto, S. (2015). Prosedur Penelitian Suatu Pendekatan Praktik. Rineka Cipta.
Bang, Y. J., Kim, S., Kim, J. K., Kim, H., Kim, S., Chung, C. S., Yoo, S. Y., Jeong, H., Park, B., & Lee, S. H. (2023). Effect of preoperative patient education and simulated mouth breathing training on opioid requirements in the post-anesthesia care unit after nasal surgery: a randomized controlled study. BMC Anesthesiology, 23(1), 348. https://doi.org/10.1186/s12871-023-02310-x
Bang, Y. J., Lee, E. K., Jeong, H., Kang, R., Ko, J. S., Hahm, T. S., Seong, Y. J., Lee, Y.-Y., & Jeong, J. S. (2024). Analgesic efficacy of erector spinae plane block in patients undergoing major gynecologic surgery: A randomized controlled study. Journal of Clinical Anesthesia, 93, 111362. https://doi.org/10.1016/j.jclinane.2023.111362
Bassett, M. T., Bijlmakers, L., & Sanders, D. M. (1997). Professionalism, patient satisfaction and quality of health care: Experience during Zimbabwe’s structural adjustment programme. Social Science & Medicine, 45(12), 1845–1852. https://doi.org/10.1016/S0277-9536(97)00122-6
Ben Natan, M., Igbarin, H., & Watted, A. (2024). Mothers’ satisfaction with emergency care when their child has an autism spectrum disorder. Journal of Pediatric Nursing, 74, 35–40. https://doi.org/10.1016/j.pedn.2023.11.006
Brossier, M., Schwartz-Dillard, J., McInerney, D., Smith, J. B., Nguyen, J., Murray-Weir, M., & Edwards, D. (2024). Preoperative Education Prior to Hip or Knee Arthroplasty Is Associated With Home Discharge but Not Reduced Length of Stay. HSS Journal®: The Musculoskeletal Journal of Hospital for Special Surgery, 20(1), 69–74. https://doi.org/10.1177/15563316231208423
de Matos, R. C., do Nascimento, G., Fernandes, A. C., & Matos, C. (2024). Implementation and impact of integrated health and social care services: an umbrella review. Journal of Public Health Policy. https://doi.org/10.1057/s41271-023-00465-y
Dziadzko, M., Mazard, T., Bonhomme, M., Raffin, M., Pradat, P., Forcione, J.-M., Minjard, R., & Aubrun, F. (2022). Preoperative Anxiety in the Surgical Transfer and Waiting Area: A Cross-Sectional Mixed Method Study. Journal of Clinical Medicine, 11(9), 2668. https://doi.org/10.3390/jcm11092668
Espinel, A. G., Shah, R. K., McCormick, M. E., Krakovitz, P. R., & Boss, E. F. (2014). Patient Satisfaction in Pediatric Surgical Care: A Systematic Review. Otolaryngology–Head and Neck Surgery, 150(5), 739–749. https://doi.org/10.1177/0194599814527232
Fitria, N., Karisa, P., Prabowo, T., Ramadhan, A., Al Fajar, M., Setiawan, -, Ibrahim, K., Salya, A., & Susanti, R. (2023). The Effect of Anthropometric Shoes on Lactic Acid Reduction in Nurses: A Mixed-Methods Study from Indonesia. Journal of Multidisciplinary Healthcare, Volume 16, 4227–4238. https://doi.org/10.2147/JMDH.S437177
Galletta, M., Piazza, M. F., Meloni, S. L., Chessa, E., Piras, I., Arnetz, J. E., & D’Aloja, E. (2022). Patient Involvement in Shared Decision-Making: Do Patients Rate Physicians and Nurses Differently? International Journal of Environmental Research and Public Health, 19(21), 14229. https://doi.org/10.3390/ijerph192114229
Getachew, M., Musa, I., Degefu, N., Beza, L., Hawlte, B., & Asefa, F. (2024). Emergency department overcrowding and its associated factors at HARME medical emergency center in Eastern Ethiopia. African Journal of Emergency Medicine, 14(1), 26–32. https://doi.org/10.1016/j.afjem.2023.12.002
Graça, E. P. S. da, Oliveira, P. B. de, & Spiri, W. C. (2023). Empowering behavior of the nurse-leader from the perspective of nursing technicians and assistants. Acta Paulista de Enfermagem, 37, eAPE01121. https://doi.org/10.37689/acta-ape/2024AO0001121
Guerrero, J. G., Attallah, D. M., Gomma, N. H., & Ali, S. A. (2024). Improvements in practising nurses’ knowledge, skills, self-efficacy, confidence, and satisfaction after a simulated clinical experience of caring for a patient undergoing chemotherapy: a quasi-experimental study. BMC Nursing, 23(1), 66. https://doi.org/10.1186/s12912-024-01727-0
Huang, E., & Huang, J. (2023). Anesthesia and Pain Management for Gynecologic Patients. Journal of Gynecologic Surgery, 39(6), 254–256. https://doi.org/10.1089/gyn.2023.0065
Iwanowicz-Palus, G., Mróz, M., Kowalczuk, K., Szlendak, B., Bień, A., & Cybulski, M. (2022). Nurses Coping with Stressful Situations—A Cross-Sectional Study. International Journal of Environmental Research and Public Health, 19(17), 10924. https://doi.org/10.3390/ijerph191710924
Kim, S.-H., & Lee, S. (2023). Effects of an Orff Music Activity Intervention Program on the Ego-Resilience, Peer Relationships, Happiness, Interpersonal Care Awareness, Anxiety, and Stress of Children from Multicultural Families in Republic of Korea. Healthcare, 11(14), 2095. https://doi.org/10.3390/healthcare11142095
Mamballikalam, G., Davis, D., & Sabrish, K. G. (2024). Process reengineering using DMAIC framework for reduction of waiting time in daycare infusion therapy for better patient experience. International Journal for Quality in Health Care, 36(1). https://doi.org/10.1093/intqhc/mzad111
Pérez‐Rugosa, V., de Lorena‐Quintal, P., Domínguez‐Valdés, E., Rodríguez‐Rodríguez, A., Núñez‐Castro, I., Suárez‐Fernández, Y., & Sarabia‐Cobo, C. (2024). Exploring older people’s experiences of the interpersonal care relationship between nurses and patients during hospitalization in the pandemic period: A qualitative study. Journal of Advanced Nursing. https://doi.org/10.1111/jan.16050
Riegel, F., Crossetti, M. da G. O., & Siqueira, D. S. (2018). Contributions of Jean Watson’s theory to holistic critical thinking of nurses. Revista Brasileira de Enfermagem, 71(4), 2072–2076. https://doi.org/10.1590/0034-7167-2017-0065
Ruud, T., Hasselberg, N., Siqveland, J., & Holgersen, K. H. (2024). Patient-reported outcome, clinician-reported outcome, and patient satisfaction with treatment by crisis resolution teams: a multicenter pre-post study of outcome and associated factors in Norway. BMC Psychiatry, 24(1), 82. https://doi.org/10.1186/s12888-024-05543-3
Sabetsarvestani, R., & Geçkil, E. (2024). A meta‐synthesis of the experience of paediatric nurses in communication with children. Journal of Advanced Nursing. https://doi.org/10.1111/jan.16072
Sebaeng, J. M., Coetzee-Prinsloo, I. M., & Heyns, T. (2023). Do professional nurses practice what they preach? A qualitative study on professional socialisation of student nurses in the clinical learning environment. Heliyon, 9(8), e18611. https://doi.org/10.1016/j.heliyon.2023.e18611
Taleghani, F., Farzi, S., Yazdannik, A., & Esfahani, M. (2022). The shadow of paternalism on patient-centeredness in oncology nursing care: A barrier of health-care promotion. Journal of Education and Health Promotion, 11(1), 126. https://doi.org/10.4103/jehp.jehp_793_21
Vergara-Merino, L., Lira, M. J., Liquitay, C. M. E., González-Kusjanovic, N., & Morales, S. (2023). Preoperative education in patients undergoing foot and ankle surgery: a scoping review. Systematic Reviews, 12(1), 210. https://doi.org/10.1186/s13643-023-02375-2
Wu, J.-H., Lee, K.-T., Cheng, K.-I., Du, J.-K., & Lee, C.-Y. (2024). Patient perception of service quality to preanesthetic oral examination: a cross-sectional study using the SERVQUAL model. BMC Oral Health, 24(1), 120. https://doi.org/10.1186/s12903-024-03853-2
Young, K. J., Young, H. C., & Field, J. (2024). A qualitative analysis of free-text patient satisfaction responses in Care Response, a database of patient-reported outcome and experience measures. Chiropractic & Manual Therapies, 32(1), 2. https://doi.org/10.1186/s12998-023-00528-7
Yousef, A., Lauthen, D., Ramsey, C., Zhang, X., Athas, J., Jenusaitis, M., & Califano, J. (2024). Trainees Associated with Improved Wait Times and Patient Satisfaction in a Multidisciplinary Clinic. The Laryngoscope, 134(1), 178–184. https://doi.org/10.1002/lary.30821
Zhou, L., Kachie Tetgoum, A. D., Quansah, P. E., & Owusu‐Marfo, J. (2022). Assessing the effect of nursing stress factors on turnover intention among newly recruited nurses in hospitals in China. Nursing Open, 9(6), 2697–2709. https://doi.org/10.1002/nop2.969
Almarhabi, M., Cornish, J., Raleigh, M., & Philippou, J. (2024). Developing effective In-Service Education for intensive care nurses: Exploring the views of clinical stakeholders in the Kingdom of Saudi Arabia. Nurse Education Today, 134, 106092. https://doi.org/10.1016/j.nedt.2024.106092
Almutary, H., & Almashi, A. (2024). Preoperative Patient Education: Perceptions and Actual Practice among Nurses Working in Surgical Units. SAGE Open Nursing, 10. https://doi.org/10.1177/23779608231226090
Amankwah, O., Choong, W. W., Boakye-Agyeman, N. A., & Afrane, E. (2023). The intervening influence of the quality of health-care administrative process on the relationship between facilities management service quality and patients’ health-care experience in Ghana. Facilities, 41(13/14), 970–988. https://doi.org/10.1108/F-12-2022-0153
Ammentorp, J., Mainz, J., & Sabroe, S. (2005). Parents’ Priorities and Satisfaction With Acute Pediatric Care. Archives of Pediatrics & Adolescent Medicine, 159(2). https://doi.org/10.1001/archpedi.159.2.127
Arikunto, S. (2015). Prosedur Penelitian Suatu Pendekatan Praktik. Rineka Cipta.
Bang, Y. J., Kim, S., Kim, J. K., Kim, H., Kim, S., Chung, C. S., Yoo, S. Y., Jeong, H., Park, B., & Lee, S. H. (2023). Effect of preoperative patient education and simulated mouth breathing training on opioid requirements in the post-anesthesia care unit after nasal surgery: a randomized controlled study. BMC Anesthesiology, 23(1), 348. https://doi.org/10.1186/s12871-023-02310-x
Bang, Y. J., Lee, E. K., Jeong, H., Kang, R., Ko, J. S., Hahm, T. S., Seong, Y. J., Lee, Y.-Y., & Jeong, J. S. (2024). Analgesic efficacy of erector spinae plane block in patients undergoing major gynecologic surgery: A randomized controlled study. Journal of Clinical Anesthesia, 93, 111362. https://doi.org/10.1016/j.jclinane.2023.111362
Bassett, M. T., Bijlmakers, L., & Sanders, D. M. (1997). Professionalism, patient satisfaction and quality of health care: Experience during Zimbabwe’s structural adjustment programme. Social Science & Medicine, 45(12), 1845–1852. https://doi.org/10.1016/S0277-9536(97)00122-6
Ben Natan, M., Igbarin, H., & Watted, A. (2024). Mothers’ satisfaction with emergency care when their child has an autism spectrum disorder. Journal of Pediatric Nursing, 74, 35–40. https://doi.org/10.1016/j.pedn.2023.11.006
Brossier, M., Schwartz-Dillard, J., McInerney, D., Smith, J. B., Nguyen, J., Murray-Weir, M., & Edwards, D. (2024). Preoperative Education Prior to Hip or Knee Arthroplasty Is Associated With Home Discharge but Not Reduced Length of Stay. HSS Journal®: The Musculoskeletal Journal of Hospital for Special Surgery, 20(1), 69–74. https://doi.org/10.1177/15563316231208423
de Matos, R. C., do Nascimento, G., Fernandes, A. C., & Matos, C. (2024). Implementation and impact of integrated health and social care services: an umbrella review. Journal of Public Health Policy. https://doi.org/10.1057/s41271-023-00465-y
Dziadzko, M., Mazard, T., Bonhomme, M., Raffin, M., Pradat, P., Forcione, J.-M., Minjard, R., & Aubrun, F. (2022). Preoperative Anxiety in the Surgical Transfer and Waiting Area: A Cross-Sectional Mixed Method Study. Journal of Clinical Medicine, 11(9), 2668. https://doi.org/10.3390/jcm11092668
Espinel, A. G., Shah, R. K., McCormick, M. E., Krakovitz, P. R., & Boss, E. F. (2014). Patient Satisfaction in Pediatric Surgical Care: A Systematic Review. Otolaryngology–Head and Neck Surgery, 150(5), 739–749. https://doi.org/10.1177/0194599814527232
Fitria, N., Karisa, P., Prabowo, T., Ramadhan, A., Al Fajar, M., Setiawan, -, Ibrahim, K., Salya, A., & Susanti, R. (2023). The Effect of Anthropometric Shoes on Lactic Acid Reduction in Nurses: A Mixed-Methods Study from Indonesia. Journal of Multidisciplinary Healthcare, Volume 16, 4227–4238. https://doi.org/10.2147/JMDH.S437177
Galletta, M., Piazza, M. F., Meloni, S. L., Chessa, E., Piras, I., Arnetz, J. E., & D’Aloja, E. (2022). Patient Involvement in Shared Decision-Making: Do Patients Rate Physicians and Nurses Differently? International Journal of Environmental Research and Public Health, 19(21), 14229. https://doi.org/10.3390/ijerph192114229
Getachew, M., Musa, I., Degefu, N., Beza, L., Hawlte, B., & Asefa, F. (2024). Emergency department overcrowding and its associated factors at HARME medical emergency center in Eastern Ethiopia. African Journal of Emergency Medicine, 14(1), 26–32. https://doi.org/10.1016/j.afjem.2023.12.002
Graça, E. P. S. da, Oliveira, P. B. de, & Spiri, W. C. (2023). Empowering behavior of the nurse-leader from the perspective of nursing technicians and assistants. Acta Paulista de Enfermagem, 37, eAPE01121. https://doi.org/10.37689/acta-ape/2024AO0001121
Guerrero, J. G., Attallah, D. M., Gomma, N. H., & Ali, S. A. (2024). Improvements in practising nurses’ knowledge, skills, self-efficacy, confidence, and satisfaction after a simulated clinical experience of caring for a patient undergoing chemotherapy: a quasi-experimental study. BMC Nursing, 23(1), 66. https://doi.org/10.1186/s12912-024-01727-0
Huang, E., & Huang, J. (2023). Anesthesia and Pain Management for Gynecologic Patients. Journal of Gynecologic Surgery, 39(6), 254–256. https://doi.org/10.1089/gyn.2023.0065
Iwanowicz-Palus, G., Mróz, M., Kowalczuk, K., Szlendak, B., Bień, A., & Cybulski, M. (2022). Nurses Coping with Stressful Situations—A Cross-Sectional Study. International Journal of Environmental Research and Public Health, 19(17), 10924. https://doi.org/10.3390/ijerph191710924
Kim, S.-H., & Lee, S. (2023). Effects of an Orff Music Activity Intervention Program on the Ego-Resilience, Peer Relationships, Happiness, Interpersonal Care Awareness, Anxiety, and Stress of Children from Multicultural Families in Republic of Korea. Healthcare, 11(14), 2095. https://doi.org/10.3390/healthcare11142095
Mamballikalam, G., Davis, D., & Sabrish, K. G. (2024). Process reengineering using DMAIC framework for reduction of waiting time in daycare infusion therapy for better patient experience. International Journal for Quality in Health Care, 36(1). https://doi.org/10.1093/intqhc/mzad111
Pérez‐Rugosa, V., de Lorena‐Quintal, P., Domínguez‐Valdés, E., Rodríguez‐Rodríguez, A., Núñez‐Castro, I., Suárez‐Fernández, Y., & Sarabia‐Cobo, C. (2024). Exploring older people’s experiences of the interpersonal care relationship between nurses and patients during hospitalization in the pandemic period: A qualitative study. Journal of Advanced Nursing. https://doi.org/10.1111/jan.16050
Riegel, F., Crossetti, M. da G. O., & Siqueira, D. S. (2018). Contributions of Jean Watson’s theory to holistic critical thinking of nurses. Revista Brasileira de Enfermagem, 71(4), 2072–2076. https://doi.org/10.1590/0034-7167-2017-0065
Ruud, T., Hasselberg, N., Siqveland, J., & Holgersen, K. H. (2024). Patient-reported outcome, clinician-reported outcome, and patient satisfaction with treatment by crisis resolution teams: a multicenter pre-post study of outcome and associated factors in Norway. BMC Psychiatry, 24(1), 82. https://doi.org/10.1186/s12888-024-05543-3
Sabetsarvestani, R., & Geçkil, E. (2024). A meta‐synthesis of the experience of paediatric nurses in communication with children. Journal of Advanced Nursing. https://doi.org/10.1111/jan.16072
Sebaeng, J. M., Coetzee-Prinsloo, I. M., & Heyns, T. (2023). Do professional nurses practice what they preach? A qualitative study on professional socialisation of student nurses in the clinical learning environment. Heliyon, 9(8), e18611. https://doi.org/10.1016/j.heliyon.2023.e18611
Taleghani, F., Farzi, S., Yazdannik, A., & Esfahani, M. (2022). The shadow of paternalism on patient-centeredness in oncology nursing care: A barrier of health-care promotion. Journal of Education and Health Promotion, 11(1), 126. https://doi.org/10.4103/jehp.jehp_793_21
Vergara-Merino, L., Lira, M. J., Liquitay, C. M. E., González-Kusjanovic, N., & Morales, S. (2023). Preoperative education in patients undergoing foot and ankle surgery: a scoping review. Systematic Reviews, 12(1), 210. https://doi.org/10.1186/s13643-023-02375-2
Wu, J.-H., Lee, K.-T., Cheng, K.-I., Du, J.-K., & Lee, C.-Y. (2024). Patient perception of service quality to preanesthetic oral examination: a cross-sectional study using the SERVQUAL model. BMC Oral Health, 24(1), 120. https://doi.org/10.1186/s12903-024-03853-2
Young, K. J., Young, H. C., & Field, J. (2024). A qualitative analysis of free-text patient satisfaction responses in Care Response, a database of patient-reported outcome and experience measures. Chiropractic & Manual Therapies, 32(1), 2. https://doi.org/10.1186/s12998-023-00528-7
Yousef, A., Lauthen, D., Ramsey, C., Zhang, X., Athas, J., Jenusaitis, M., & Califano, J. (2024). Trainees Associated with Improved Wait Times and Patient Satisfaction in a Multidisciplinary Clinic. The Laryngoscope, 134(1), 178–184. https://doi.org/10.1002/lary.30821
Zhou, L., Kachie Tetgoum, A. D., Quansah, P. E., & Owusu‐Marfo, J. (2022). Assessing the effect of nursing stress factors on turnover intention among newly recruited nurses in hospitals in China. Nursing Open, 9(6), 2697–2709. https://doi.org/10.1002/nop2.969