Relationship of Therapeutic Communication with Inpatient Satisfaction at the Martha Friska Hospital, Pulau Brayan in 2018
Keywords:
Relationship, Communication, Patient satisfaction, TherapeuticAbstract
Communication is an individual effort in maintaining and maintaining individuals to keep interacting with others and is an important component in nursing practice. Communication is an effective tool to influence human behavior, so that communication is developed and maintained continuously. Objectives In Research on Therapeutic Communication Relationships with Inpatient Satisfaction at Martha Friska Hospital, Brayan Island, 2018. This study used a cross-optional research design. The population in this study were all inpatients on the 3rd floor, amounting to 20 nurses, with a total sampling technique, the number of smapel in this study was 20 people. The data analysis technique was performed using univariant and bivariant statistical analysis. The statistical test in this study used the chi square formula (kai squared) to estimate or evaluate the frequency under investigation has a significant relationship or not, with a 95% degree of confidence. Based on the results of the study, there is a significant relationship between therapeutic communication and satisfaction of inpatients at the Martha Friska Hospital, Pulau Brayan in 2018, with a p value = 0.001 (p <0.05). For research sites, therapeutic communication training is one of the efforts that must be continuously carried out in maintaining or even further improving the quality of service to patients or the community.
Downloads
References
S. Notoatmodjo, “Komunikasi Kesehatan,†Promosi Kesehatan Teori Dan Aplikasi. 2010.
S. Bashir and M. Nasir, “Breach of psychological contract, organizational cynicism and union commitment: A study of hospitality industry in Pakistan,†Int. J. Hosp. Manag., 2013, doi: 10.1016/j.ijhm.2013.02.004.
S. Aswad, N. Mulyadi, and J. Lolong, “HUBUNGAN KOMUNIKASI TERAPEUTIK PERAWAT DENGAN KEPUASAN PASIEN DI INSTALASI GAWAT DARURAT RSUD DR. H. CHASAN BOESOIRIE TERNATE,†J. Keperawatan UNSRAT, 2015.
M. S. Dora, D. Q. Ayuni, and Y. Asmalinda, “HUBUNGAN KOMUNIKASI TERAPEUTIK PERAWAT DENGAN KEPUASAN PASIEN,†J. Kesehat., 2019, doi: 10.35730/jk.v10i2.402.
P. Sasmito, M. Majadanlipah, R. Raihan, and E. Ernawati, “Penerapan Teknik Komunikasi Terapeutik Oleh Perawat pada Pasien,†J. Kesehat. Poltekkes Ternate, 2019, doi: 10.32763/juke.v11i2.87.
Journal Ners and Midwifery Indonesia, “Komunikasi Terapeutik Perawat Berhubungan dengan Kepuasan Pasien with The Patient ’ s Satisfaction,†J. Ners Midwifery Indones., 2016, doi: 10.1093/petrology/31.5.1165.
C. H. Transyah and J. Toni, “HUBUNGAN PENERAPAN KOMUNIKASI TERAPEUTIK PERAWAT DENGAN KEPUASAN PASIEN,†J. Endur., 2018, doi: 10.22216/jen.v3i1.2487.
N. F. . K. A. D. F. Mardianingsih, “PENGARUH BERMAIN TERAPEUTIK DALAM MENURUNKAN TINGKAT KECEMASAN HOSPITALISASI ANAK TODDLER,†PENGARUH BERMAIN Ter. DALAM MENURUNKAN TINGKAT KECEMASAN Hosp. ANAK TODDLER, 2017.
M. Ridawati, “Hubungan Pelaksanaan Komunikasi Terapeutik Dengan Tingkat Kecemasan Akibat Hospitalisasi Pada Anak Usia Sekolah Yang Dirawat Di RSUD KayuAgung Tahun 2017,†J. Ilm. Univ. Batanghari Jambi, 2017.
Imelda, Nahrisah, and Ezzah, “Analisis Tingkat Mutu Pelayanan Rawat Inap Dalam Upaya Peningkatan Kepuasan Pasien Di Rsup Adam Malik Medan (Studi Perbandingan Antara Pasien Umum Dan Pasien Bpjs),†Peningkatan Kepuasan Pasien Di Rsup Adam Malik Medan ( Stud. Perbandingan Antara Pasien Umum Dan Pasien BPJS ), 2015.
